Your Privacy Is Our Responsibility

Pk9 Privacy Policy — How Your Information Is Protected

This page clearly explains how we collect, use, and protect the information you provide when registering or using pk9's services.

Last Updated: January 2026 Applicable: Bangladesh

Privacy Protection Core Commitments

Pk9 takes your personal information seriously. Below is a summary of our core commitments.

SSL Encryption Protection

Every transaction and data exchange on pk9 is secured with 256-bit SSL encryption. No unauthorized party can access your information.

Never Sold to Third Parties

Pk9 never sells your personal data to third-party marketing firms or data brokers. Your information is used solely to improve our services.

Secure Data Storage

Your data is stored on secure servers. Regular security audits are conducted and multiple layers of protection are in place to prevent unauthorized access.

Two-Factor Authentication

Pk9 supports two-factor authentication (2FA) to keep your account more secure. Confirm your OTP at login.

Right to Data Control

Pk9 gives you the ability to view, correct, and request deletion of your own data. You are in control of your information.

Payment Information Confidentiality

Your bank account or mobile banking details are not stored on pk9's servers. Payments are processed directly through encrypted channels via the payment gateway.

Pk9 takes your privacy seriously. By using pk9.ceo, you are considered to have agreed to this Privacy Policy. Please read the full document carefully.

1 Introduction & Applicability

This Privacy Policy applies to the pk9.ceo website and all related services. pk9 is committed to protecting your personal data and follows international data protection standards.

This policy explains what information we collect, why we collect it, how we use it, and the circumstances under which it may be shared with others. It also outlines your rights and how to exercise them.

Pk9's services are operated for users in Bangladesh and certain other regions. Both we and you share the responsibility of complying with applicable local laws and regulations.

2 What Information We Collect

Pk9 may collect your information from various sources. Full details are provided below:

Information provided directly (at registration):

  • Full Name & Nickname
  • Email Address & Mobile Number
  • Date of Birth (for age verification)
  • Residential Address
  • Password (stored in encrypted form)

Information collected during KYC verification:

  • Copy of National ID or Passport
  • Selfie or photo (for identity verification)
  • Proof of Address Document

Automatically Collected Information:

  • IP Address & Device Information
  • Browser Type & Operating System
  • Time spent on site and pages visited
  • Gaming Activity & Transaction History
Data Type Purpose of Collection Mandatory?
Name & Contact Information Account Creation & Communication Yes
Date of Birth Age Verification (18+) Yes
ID Document Copy KYC & Payment Verification Conditional
Browsing Data Security & Experience Enhancement Automatic
Gaming History Responsible Gaming Monitoring Automatic

3 How Your Information Is Used

Pk9 uses the information it collects for specific purposes only. We do not collect or use data beyond what is necessary.

  • To create and manage your account.
  • To deliver gaming services and process transactions.
  • To complete age verification and the KYC process.
  • To detect security threats and fraud.
  • To provide customer support.
  • To meet legal obligations.
  • To monitor Responsible Gaming.
  • To improve and personalize pk9's services.

Pk9 may send you promotional messages with your consent. You can opt out at any time through your account settings or by contacting support.

4 Data Sharing & Third Parties

Pk9 does not sell your personal data. However, it may be shared with trusted partners in limited circumstances:

  • Payment Providers: Information required to process transactions.
  • KYC / Identity Verification Services: To verify age and identity.
  • Security Services: To detect and prevent fraud.
  • Legal Authorities: To assist with legal orders or investigations.
  • Game Providers: For technical requirements necessary to run games.

Pk9 never sells or shares your data with advertising companies, data brokers, or marketing agencies. Anyone claiming that pk9 provided them with your information is not telling the truth.

All third-party partners are required to comply with pk9's privacy standards and may only use data for the specified purposes.

5 Cookie & Tracking Policy

The pk9.ceo website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

Types of cookies we use:

  • Essential Cookies: Required for login sessions and security. These cannot be disabled.
  • Functional Cookies: To remember your preferences and settings.
  • Analytics Cookies: To understand site usage patterns. Can be disabled.

Cookies can be managed through your browser settings. However, disabling essential cookies may prevent certain site features from working properly.

6 Technical Measures for Data Protection

Pk9 uses multiple technical and administrative measures to keep your information secure.

  • 256-bit SSL/TLS encryption — applied to all data transfers.
  • Password bcrypt hashing — passwords are never stored in plain text.
  • Firewall and DDoS protection measures.
  • Regular security audits and penetration testing.
  • Restricted staff data access — only authorized personnel can view your information.
  • Real-time monitoring to detect suspicious activity.

However, no one can guarantee complete security over the internet. Keep your password strong, change it regularly, and never share it with anyone.

7 Your Data Rights

As a registered member of pk9, you have several important rights over your own personal data.

Right to Access Right to Rectification Right to Erasure Right to Data Portability Right to Restrict Processing Right to Opt Out

To exercise these rights, contact pk9 customer support. We typically respond to requests within 30 days. In some cases, however, legal or regulatory requirements may prevent us from deleting certain data.

Before requesting data deletion, make sure all balances in your pk9 wallet have been withdrawn. Deleting your account will permanently remove all associated data.

8 Protection of Underage Users

Pk9's services are strictly for individuals aged 18 and above. We do not knowingly or unknowingly collect data from minors.

Date of birth is verified at registration. If an account is found to belong to a minor, it is immediately suspended and all collected data is deleted.

If you suspect that your child or a minor in your family is using pk9, please contact support immediately. We will take prompt action.

9 Data Retention Period

Pk9 does not retain your data longer than necessary. Different types of information are subject to different retention periods:

  • Active account data: for the full duration the account remains active.
  • Transaction records: up to 5–7 years as required by law.
  • KYC documents: up to 5 years after account closure.
  • Browsing logs: up to 90 days.
  • Marketing preferences: immediately upon opt-out.

Once the retention period ends, data is securely deleted or anonymized.

10 Policy Changes

Pk9 reserves the right to update this Privacy Policy. Any revised version takes effect as soon as it is published on the website.

For significant changes, registered members will be notified in advance by email or SMS. Continued use of pk9 after any changes constitutes acceptance of the updated policy.

This Privacy Policy was last updated on January 1, 2026. Clarifications have been added to the Cookie Policy and Third-Party Sharing sections.

11 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please get in touch with us. pk9's data protection team will handle your request with care.

Live Chat
Available 24/7
Response Time
Within 30 days
Your Information Is Completely Safe

At pk9 With Confidence Start Playing

Your privacy is fully protected. Register with confidence and enjoy thousands of games on pk9.

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